During the summer months, temperatures can become too hot to ship wine safely. So, we've outlined our warm weather policy below so that you know your options, risks, and obligations:
During this time of extreme warm weather, we are offering the following options after you place your order. All options include cool packs at no additional charge:
We can hold your order until we feel temperatures are mild enough to ship safely. We will monitor temperatures weekly and ship when a safe weather window occurs. You may also request that we hold until you've contacted us.
You can upgrade to FedEx 2-Day Air or Overnight for an additional charge.
We can go ahead with normal procedures and ship without delay regardless of weather conditions (not recommended).
If we feel your delivery area is too hot we will default to holding your order until weather permits, or until we hear from you otherwise.
PLEASE NOTE, VERY IMPORTANT: We highly recommend either holding your order for cooler weather or upgrading to express shipping. Although the cool packs provide some protection, proceeding with ground shipping during times we've deemed it too hot to ship safely is not an option we recommend, even with cool packs. Because we do not consider this to be a preferred method, if you choose to go ahead and ship via FedEx Ground during a time we've deemed it too hot to ship safely, we will not be responsible for any heat damage that may occur. Any wine that is heat damaged due to our decision to ship, we will of course take responsibility for.
Please also keep in mind that an adult signature is required upon delivery. We cannot be responsible for heat damage that occurs due to missed deliveries.
We will continue to hold your order in our climate controlled warehouse until either we hear from you or until we've deemed it safe to ship.
